Help-desk feedback
Feedback after answering questions.
“Your expertise was very helpful in sorting between different claims”
27 Oct 11
“The story is now published. Your expertise was very helpful in sorting between the claims of the different parties, but I unfortunately didn’t end up quoting you directly due to space constraints,” Jeremy Weber, News Editor Christianity Today magazine wrote on 6 October 2011 in response to a reply on his question about jargon used on repair versus rehabilitation of hand pumps in Central Africa. The IRC Q&A Questions on “rehabilitation” vs a well “repair” or “service maintenance” of hand pumps in Central Africa was published on our WASH Help Desk.
"Many thanks for your response"
07 Apr 10
“Many thanks for your response and the link to the fact sheet on Triple-S. I originally found a reference to the failed water points in the International Institute for Environment and Development briefing from March 2009 and started following multiple threads from there until I landed on the IRC Source Bulletin."
Digital library is a great help
06 Apr 10
A civil engineer thanks the information specialists of IRC's Digital Library for compiling and sending documents on biogas technology. " Thanks a lot! It has been a great help to us. Our company, Black & Veatch has initiated voluntary activities with Engineers Without Borders. We have formed a chapter in our Mumbai office. One of our members has found a project in Nasik on Biogas for 50 Animals, so we are collecting reference material. I feel IRC is a great resource for such activities in developing countries like India. I again thank you for sending such a valuable material to us."
Informative response used for school programme
06 Apr 10
DfID consultant thanks IRC for the "prompt and informative response" provided upon his question about the ratio of toilets to students. The respondent works on a primary school sanitation project in Nigeria and says: "I will follow up the leads that you have indicated and will let you know how the programme develops." See WASH Helpdesk blog for this Q&A.
Thanks e-mails for IRC answers on 50 requests
05 Aug 09
IRC handles hundreds of requests each year that reach us through our portal from water professionals, students and companies.
Fantastic response on commonly used terms environmental health/water and sanitation
17 Oct 07
“ Fantastic response. I can't thank you enough for the extent of your response."
April 2007: Reactions from three happy customers
17 Oct 07
In March 2007 the IRC information specialists have received three reactions from happy customers of the IRC question and answer service and IRCDOC database.
March 2007: reactions from four happy customers
17 Oct 07
In March 2007 the IRC information specialists have received four reactions from happy customers of the IRC question and answers service and IRCDOC database.
Thanks for the detail on pump installation and operation
17 Oct 07
“It’s a pleasure to receive the detail. I am very thankful to you and look forward to reply in future about my opinion".
Helpful answers on basic water quantity
17 Oct 07
Thank you so much. You have been extremely helpful. I hope this was not too much trouble. Its all very interesting research.
